Shipping & Returns
Shipping Policy
Our goal is to offer you the best shipping options, and guarantee you a smooth delivery within acceptable delays, no matter where you are in the world.
Based on your location, the type of goods ordered, the weight and their volume, we will choose the most suitable carrier to ship your order. It will usually be DHL, UPS or FEDEX air express. All orders are shipped door to door, meaning you don't have to worry about arranging anything.
Orders usually take 7 to 10 to be delivered.
For B2B large volume orders, we can also provide sea freight.
We will decide on a case by case basis, and depending of course of your preferences. We have more than 10 years of experience in exporting and partner with different shipping companies to get the best deals on delivery costs.
Right after your order is sent, we will send you a tracking number so you can check the progression of your delivery online.
In case of problem, we invite you to read our Returns and refunds policy below.
For any additional information you may need, feel free to contact us directly and we will be happy to answer you !
Return & Exchange Policy
We always try our best to select quality products and to carefully process each order.
However, in case you are not satisfy by the quality of our items, please contact us at contact@spareparts360.com or phone us at
+65 87931582 to explain the problem you have encountered. We will be pleased to accept returns and offer appropriate solutions.
Returns
We will accept returns within 14 days from the date of reception of your order and we will refund return shipping costs to you, based on the payment receipt made to your shipping agent. Please remember to keep the receipt and send us a copy.
In some cases, depending on the product type and on the customer's location, return shipping cost may cost more than the actual product. In this case, we will work out a solution directly with you and may send you back product replacement directly, without you having to ship it back to us.
Refunds
If you do not want a replacement of the products, we will refund you the invoice cost + return shipping costs within 7 days of receipt of your return.
If you prefer, we can also offer a credit of the same amount on your next order.
Guarantee of electronic products
We offer a period of guarantee of 6 months, from purchase date, on all electronic products listed on our website.